Refund policy

Returns and refunds

Every CustomHoodies item is printed to order just for you, so we can't accept returns or exchanges for change of mind, or for an incorrect size or color that was chosen at checkout. Please check the size guide and your personalization before you order.

If something is wrong with your order

If your item arrives damaged, misprinted, or not as ordered, contact us within 30 days of delivery at esbahmajoka@gmail.com. Include your order number and a clear photo of the problem. After we review it, we will reprint or replace the item, or issue a refund.

Cancellations and changes

Because production starts soon after you order, changes and cancellations are only possible before your item goes into production. Contact us as soon as possible and we'll do our best to help.

Lost packages

If your tracking shows your order delivered but you haven't received it, or it appears lost in transit, contact us and we will look into it with the carrier.